The following terms and conditions apply to your access and the use of this Site. You agree to be bound by these terms and conditions without limitation or qualifications by accessing any page of this Site.

Your contract is with Green Island Holdings Limited and its franchisees, associates, related companies, subsidiaries and affiliates (collectively, “Green Island Resort”) who operate as a Green Island Resort branded Resort (“Resort”)

The general terms and conditions herein together with the Privacy Policy, Bookings & Cancellations Policy, Fee Schedule & Resort Schedule and Add-Ons available on the Green Island Resort Website (collectively, as may be varied, amended and/or supplemented from time to time, these “Terms and Conditions”) and the booking confirmation issued by Green Island Resort confirming your booking (“Booking Confirmation”) shall constitute a legally binding contract between you and Green Island Resort and shall be further supplemented by the internal rules and regulations that apply specifically to the Resort where you have booked your stay.

In these Terms and Conditions, the words “we” or “us” means Green Island Resort and its employees, officers, agents, suppliers and vendors, and use of the words “you” or “guest(s)/Guest(s)” means any and all persons for whom a Resort room is booked.

Bookings may be made online at (“Green Island Resort Website“). You must have a registered account on the Green Island Resort Website or provide by email detailed contact info in order to make a booking at any of our Resorts.

Payment method agreed must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, Paypal, or online bank transfers. The available payment options are displayed during the booking process on our Green Island Resort Website. A payment processing fee may apply.

Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Resort, together with your original valid photo identification document (national registration identity card, passport, driver’s licence or other identification card or document as the Resort may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the Green Island Resort Website (Please refer to Contact Us).

Credit card bookings made within five (5) days prior to check-in date will require presentation of the credit card used for payment of the booking during check-in. Failure to do so may delay your check-in process.

The ‘Guest’ named in the Booking Confirmation must be the person staying at the Resort otherwise we reserve the right to cancel the booking.

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s)). Green Island Resort will not be responsible or liable for errors in booking details.

Bookings are accepted subject to room availability.

Room rates shown on the Green Island Resort Website are charged on a per room per night basis exclusive of Meals and Add-Ons.

Room rates may or may not include service tax, service charge, VAT or GST (as applicable) and/or other similar charges or tax subject to the requirements of the country or location where the Resort is located. These will be charged at the prevailing rates and are payable in the currency country where the Resort is located.

Room rates and details are correct at the time of publication and are subject to change without notice.

Green Island Resort room types are as follows:
• Villa POSEIDON : 5 bedroom 4 bathroom villa with private independent swimming pool , stonebuilt barbecue rented as a whole at any capacity from 2 to 10 persons which is the maximum capacity of the villa
• Villa ATHENA : 5 bedroom 5 bathrrom villa with private independent swimming pool , stonebuilt barbecue rented as a whole at any capacity from 2 to 10 persons which is the maximum capacity of the villa.

All our Villas come equipped with air conditioning in all bedrooms.

The following amenities are not available in our rooms:

  • • Room service, in-room, telephone, radio, wardrobe, bathrobe, mini-bar.

Green Island Resort practices a strict NO SMOKING policy in all Resort premises (“Non Smoking Policy”). Smoking is prohibited in any part of the Resort premises including but not limited to Resort rooms, except in any smoking area(s) designated by Green Island Resort (if any). Failure to comply with this policy shall entitles us to terminate your booking and stay at the Resort at our sole discretion and you must leave the Resort immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage to the Resort room, premises or property, or incurred by Resort guests or third party, arising from your failure to comply with this policy and Green Island Resort reserves the right to charge you for any such costs, loss or damaged incurred by Green Island Resort or any Resort guests or third party.


You may not bring the following into our Resorts:

  • pets (except for registered guide dogs) or livestock
  • any electrical appliances and/or equipment for heating and/or cooking purposes

Green Island Resort reserves the right to remove and/or confiscate any of the above items found in any Resort room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Resort room, premises or property or to any Resort guests or third party as a result of your failure to comply with this policy.

Green Island Resort further reserves the right to ask you to leave the Resort and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Resort room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Resort room, the Resort premises, the other Resort guests, our staff or any other persons or the reputation of Green Island Resort, without any compensation and/or any reimbursement to you.

Green Island Resort is committed to providing a smoke-free environment in all Resort premises. Smoking is prohibited in any part of the Resort premises including but not limited to Resort rooms, except in any restricted smoking area(s) designated by Green Island Resort (if any) (“Non Smoking Policy”).


All Green Island Resort operate a strict check-in and check-out policy, the times of which vary from Resort to Resort. Please refer to the Resort Schedule.

Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and Green Island Resort shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

A refundable key card deposit may be required upon check-in at certain Resorts to cover loss or damage of the key card issued.

If you check-out beyond the stipulated time at the Resort of your stay, Green Island Resort reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Green Island Resort shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.


Payments made for bookings (including Add-Ons, if any) are strictly non-refundable.

Change of Guest name on your booking is allowed if made three (3) full days or more before check-in date subject to a Name Change Fee.

Other than change of Guest name, all bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any applicable tax paid) non-refundable and will be forfeited.

Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.


Luggage Storage
Luggage storage is available only for guests currently staying with the Resort to store their luggage or other personal belongings before check-in or after check-out, at the Resort’s option.

Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, Green Island Resort/the Resort reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.

You use the Resort luggage storage facilities at your own risk. Green Island Resort will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release Green Island Resort from any liability in respect thereof.


You are liable for any damage howsoever caused to the allocated room(s) or to the Resort premises or property caused by you or any persons in your party (whether or not staying at the Resort) during your stay. Green Island Resort reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Green Island Resort as a result of the aforesaid. Regardless, Green Island Resort further reserves the right to commence legal proceedings against you without notice.


Green Island Resort reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means
  • the booking has been altered by anyone other than Green Island Resort or Green Island Resort’ authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case Green Island Resort reserves the right to retain such booking documentation)
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • as permitted under the provisions of these Terms and Conditions


Green Island Resort is responsible for providing the room(s) stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

To the extent permitted by law, Green Island Resort do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).

Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, Green Island Resort will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the Green Island Resort Website or stay at the relevant Resort even if caused or contributed to by Tune Resort’s negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.

All activities have inherent risks to health and safety and Green Island Resort will not be responsible for any eventualities related to any activities or services booked through the Green Island Resort Website or during your stay at a Resort.

Green Island Resort will not be responsible for any loss or damage of property left in Guest’s room and/or the Resort property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.



You may visit this Site without revealing any personal information about yourself. However, in order to provide you with the requested information or other services e.g. booking, you may need to provide us with your personal information. Your privacy and trust are important to us. This Privacy Policy is served to inform you of the collection, use, disclosure and protection of your information.

This Site only collects personally identifiable information with your knowledge and express consent. You are entitled not to submit your personally identifiable information or to decide what communications you want to receive from us. However, incomplete information may affect or prevent the processing of certain transactions.

Green Island Resort will retain all personal information you provide during booking. By making a booking with us or using the Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Green Island Resort may, in our sole and absolute discretion, deem necessary for the following purposes:

  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

Please be reminded to regularly review and update your personal identifiable information. You can review, update and/or correct your information by contacting our customer service officer and requesting an access form. Likewise enquiries and complaints may be lodged with us. Please note that in an effort to prevent the unauthorised disclosure of your personal identifiable information, you may be asked to provide proof of identity or other authentication materials together with the completed access request form.

We use commercially reasonable steps to protect your personally identifiable information we collect from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction. However, due to the pace of development of internet technology and other factors beyond our control, we cannot guarantee that communications between you and our server will be free from unauthorised access by third parties.

This Privacy Policy does not apply to information we collect by other means or from other sources. Your use of this Site constitutes your acceptance of this Privacy Policy and the terms thereof and your consent to any action we take with respect to your personal information. We reserve the right to change the terms of this Privacy Policy at any time by updating this version. You are encouraged to review this page from time to time. Your continued use of this Site following the posting of changes to the Privacy Policy constitutes an acceptance to those changes.

Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.


Green Island Resort uses cookies in our webpages to:

  • maintain your session and required details when you browse the Green Island Resort Website, during account registration and during the booking process (session cookie)
  • collect website usage data for statistical/analytics purposes (analytics cookie)
  • direct you to the correct landing page based on your geo-location (geo-targeting cookie)

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Green Island Resort Website will not function properly if cookie setting is disabled.


The Green Island Resort Website including the booking and other applications, text, graphics, designs, audio and video clips, Resort and destination information and all other content thereon are the exclusive properties of Green Island Resort and/or its content suppliers.

You may use the Green Island Resort Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Green Island Resort Website are owned by or licensed to Green Island Resort and their respective owners and may not be used, reproduced or modified without the prior written approval of Green Island Resort.


You hereby irrevocably agree to indemnify and keep us indemnified against all liabilities, claims, losses and expenses, including any legal fees that may be incurred by us in connection with or arising from (1) your use or misuse of this Site and the services provided herein; or (2) your breach of these terms and conditions howsoever occasioned; or (3) any intellectual property right or proprietary right infringement claim made by a third party against us in connection with your use of this Site.


The Green Island Resort Website, the services provided and all content thereon are supplied “as is” and “as available”. Green Island Resort provides no guarantee, representations or warranties of any kind, either express or implied, regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the Green Island Resort Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Green Island Resort does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Green Island Resort will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the Green Island Resort Website or the use thereof or any services purchased from the Green Island Resort Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

The various linked sites on the Green Island Resort Website allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Green Island Resort Website does not imply endorsement by Green Island Resort of such linked sites, or any association with their operations. These sites are outside the control of Green Island Resort. We will not be responsible for the content on the linked sites or your use thereof.


Any disputes arising out of or related to the Site or these terms & conditions or your contract with Green Island Resort shall be handled individually without any class action and is governed by the laws of the country where the Resort you booked your stay with is located and any disputes shall be settled in the courts of that country.

All other matters concerning or relating to the Green Island Resort Website shall be governed by the laws of Malaysia and the Malaysian courts shall have jurisdiction therein.


Green Island Resort reserves the right to cancel, amend or vary the arrangements and content featured on the Green Island Resort Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.  Your continued use of the Website will constitute your acceptance of any such cancellation, amendment, or variation.


If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.